Job Details
Lead - IT Process & Quality Assurance Kolkata
kolkata
Lead - IT Process & Quality Assurance Employment Type: Full-Time Location: Kolkata (Head Office) Department: Information Technology Level: Sr. Manager or Asst. Vice President Reporting to: Head - IT Governance and Compliance
Description: Responsible to set up various processes of Bank IT Team to ensure zero Audit & Compliance findings.
Responsible to train IT Team on various Processes & Quality objectives. Duties:
Executing end to end Process consulting projects based on ITIL/ ISO 27001/ ISO 20000/ CMMI SVC models and frameworks.
Drive Continuous Service Improvement programs using various methods and techniques.
To set-up various IT Processes & Governance framework, as per Cobit 5, in line with GK Committee.
Facilitate integration of service management tools, processes and SLA / KPIs. Define measurement framework for SLA/KPIs.
Conducting ITIL training programs at all levels and active involvement in development and maintenance of training course materials.
Contribute best practices to knowledge repository.
Mentoring ITIL consultants.
To initiate the Quality Assurance initiatives of various processes & guidelines of IT Dept. for standardization of the same.
Qualifications & Desired Skills:
BE /MCA /MBA o ITIL Expert or at least 2 Intermediate modules certified
o ISO/IEC & 27001/ 20000 Implementer / Lead auditor certified o Assessment/auditing skills
o Knowledge on other related frameworks and standards like DevOps, Agile, ISO 9001, Six Sigma, COBIT, CMMi SVC etc., will be an added advantage.