Job Role/Title: IT Helpdesk Change Management Support Member

Department: IT

Grade/Designation: Executive-Manager

Location: Head Office

Reports To (Role): Incident Manager

ROLE DESCRIPTION:

To track the changes from end to end till successful BV or reversal of the same if any anomaly found. Track the approval for deployment/reversal and down time if any.

KEY RESPONSIBILITIES:

IT Helpdesk Change Management Support Member-

1. To raise the change upon getting vetted by competent authority/ business team.
2. Schedule/Plan for change implementation with co-ordination of ASP change management team.
3. Track the approval for change implementation. Also validate the down time if any.
4. Co-ordinate and ensure implementation on the schedule date / time.
5. Monitor the effect of change implementation for a period of time and report any anomaly immediately to authorities if found any.
6. Get the successful BV (If no issue found) report from respective team.
7. Arrange to revert the change immediately if any anomaly found after getting approval from authority.

CRITERIA ELIGIBILITY:

Candidate should have a clear idea in change management process.

Candidate should have fair idea in banking applications and domain.

Should have good communication skill.

i) EDUCATIONAL QUALIFICATIONS &CERTIFICATIONS:

Graduate. Degree in any course on Banking / Information &Technology will be preferred.

ii) RELEVANT JOB EXPERIENCE:

Experience in related field will be preferred.

iii) SKILLS &COMPETENCIES:

Candidate must be fluent in Hindi, Bengali &English.