Job Description: IT Vendor Management

Description:

· Manage four stages of vendor management – i) Segmentation, ii) Collaboration, iii) Implementation & iv) Evaluation.

· To ensure that all service level agreements (SLAs) for Information Technology (IT) services across the organization are delivered according to specifications.

Duties:

The key responsibilities of the IT Vendor Management are as under, but are not limited to the following:

· Interacting with vendors concerning any concerns

· Build and maintain good relationships with already approved old and new vendors.

· Communicating with the vendors and performing the quality check and improvements

· Interacting with new vendors to explain the expectations and responsibilities

· Developing, managing, and administering service management best practices.

· Monitoring SLA performance for compliance with organizational needs and requirements.

· Facilitating communication between the IT department and its clients in order to define and maintain the SLAs required for each business unit.

· IT Vendor Outsourcing management as per RBI Master Direction

· Maintenance of Contract Management, Agreement renewals and renewals of Contracts and Orders

· Maintaining compliance with regulatory guidelines and assisting in closure of all non-compliant points on IT from internal and external Auditors related to IT Outsourcing Services.

· Preparation of the due diligence check list for the IT Outsourced Services and updating the IT Vendor List and IT Outsourced Services List.

· Conducting periodic Performance review of the Service Providers for the IT Outsourced Services.

· Manage audits and also forefront RBI regulatory points

· Maintaining the Escrow Mechanism for Critical Applications.

Qualifications & Desired Skills:

Ø Bachelor's degree in supply chain management business administration, or a related field.

Ø Proven experience working as a vendor manager.

Ø The ability to multitask effectively.