JOB DESCRIPTION

Job Purpose / Summary:

· To independently examine, investigate, and conclude staff accountability incidents arising out of process deviations, policy violations, misconduct, negligence, or unethical practices.

· To ensure fair, evidence-based, and policy-compliant outcomes while protecting the organization from regulatory, financial, and reputational risks.

· Proficient knowledge in MS Office (Word, Excel, PowerPoint)

· Good communication skill

· Drafting skill should be very good

· In depth product and operational knowledge (Retail Liabilities and Retail Asset Products)

· Prioritize work and meet deadlines

· Good analytical skill

· Good presentation skill

· Ability to work independently

Duties and Responsibilities:

· Incident Assessment & Investigation- Examine staff-related incidents involving process breaches, policy violations, fraud indicators, misconduct, negligence, or operational lapses

· Staff Accountability Determination- Establish individual and supervisory accountability based on role clarity, delegation of authority, SOPs, and internal policies

• Evidence Handling & Documentation- Collect, preserve, and evaluate documentary, digital, and system-generated evidence in compliance with banking and legal standards. Ensure proper handling of records under Bankers’ Books Evidence Act and internal retention policies

· Report Writing & Conclusions

· Disciplinary & HR Coordination

Experience / Skillset / Certifications Required:

Educational Qualification- Graduate / Post-Graduate (MBA HR)

• Relevant Job Experience- 6–10 years in Banking Operations, HR, or Investigation.

· Skills and Competencies-Sound knowledge of Banking Product and process. Awareness of Banking Compliance. Analytical and Decision-making competencies. Behavioural & Interpersonal competencies.

Recommended By:

Approved By: