Job Details
RM- NRI- 2nd May Drive- Parrys corner_ Chennai
Parrys corner
Relationship Manager-NRI (South 121184)
Job Title: Relationship Manager-NRI
Function/ Department: NRI Business
Job Purpose:
The role entails deepening the relationship by providing solutions to meet the requirements
of the NRI customers and ensuring value-added customer service. The role will closely
collaborate with the product and operations teams to drive effective customer acquisition,
servicing and deepening. The role bearer is responsible for acquiring NTB non-resident
clients and servicing the existing relationships contributing to the larger branch banking
channel objectives.
Roles & responsibilities:
Inform customers of new products or product enhancements to further expand the
banking relationship.
Coordinate with other functional teams to provide seamless access to other
products.
Ensure the enhancement of customer value by understanding and providing
customized solutions.
Maintain updated and accurate relationship records for assigned customer accounts.
Penetration of group or family accounts of the existing mapped base
Track customer complaints, queries and turnaround times for customer satisfaction.
Plan and conduct special sales initiatives and events for prospective and existing
corporations.
Assist the Senior Relationship Manager - NRI in providing a best-in-class customer
experience to become their banking partner of choice.
Evaluate the growth strategy based on competitor analysis and feedback from
different channels and customers.
Recommend process changes to improve service efficiency and quality across the
branch network.
Educational Qualifications:
Graduation: Any Graduate
Experience: 5-8 years of relevant experience.