Job Description :

Job Purpose / Role Summary:

Responsible for overseeing field recovery operations and NPA borrower visits, coordinating with ROR, AICR, and DICR for effective recovery across the division. Ensures data analysis, MIS maintenance, staff performance reviews, and strategy formulation. Collaborates with business and Head Office teams to drive GL and SBAL recovery performance efficiently.

Main Accountabilities:

• Recovery field visit and NPA borrower visit
• Follow up in daily basis with ROR, AICR and DICR regarding NPA visits and proceedings of the entire Division
• Working in close coordination with the business team in prioritizing and selection of the Banking Units to focus on
• Conducting monthly performance reviews of recovery staff
• Responsible for GL and SBAL recovery either directly or through ROR, AICR
• Maintain a daily MIS
• Analyze and maintain data of recovery of the entire Territory and report submission on daily and monthly basis
• Strategy making for better recovery plans
• Conducting meetings and reviews as and when required
• Coordinating with the Head Office Team on regular basis
• Customer Service or Complaint Resolution

Experience / Skillset / Certifications Required:

• Educational Qualifications - Gradution
• Experience – 8 to 12 years
• Skills & Competencies Strong knowledge of recovery processes and NPA management
• Excellent field visit and borrower negotiation skills
• Proficiency in data analysis and MIS reporting
• Ability to coordinate with multiple stakeholders (ROR, AICR, DICR, Business & HO teams)
• Strategic planning and execution for recovery improvement
• Strong leadership and team performance review skills
• Good communication and interpersonal abilities
• Decision-making and problem-solving aptitude
• Time management and ability to work under pressure