JOB RESPONSIBILITY:-
- Understand and analyze customer technical requirements and specifications.
- Provide technical support to customers regarding product selection, applications, and performance.
- Coordinate with production, quality, design, and operations teams to ensure product compliance with customer requirements.
- Review engineering drawings, technical documents, material specifications, and manufacturing capabilities.
- Assist in product development and customization based on customer needs.
- Support resolution of technical issues and customer complaints.
Commercial Responsibilities
- Generate business opportunities and develop new customers in domestic and international markets.
- Prepare and submit techno-commercial offers, quotations, tenders, and proposals.
- Conduct price negotiations and finalize commercial terms and conditions.
- Manage customer accounts and maintain long-term business relationships.
- Coordinate order processing, contract management, and execution activities.
- Monitor market trends, competitor activities, and industry developments.
- Achieve sales targets, revenue goals, and profitability objectives.
- Support collection of payments and monitor receivables.
- Participate in trade exhibitions, customer meetings, and business development initiatives.
Coordination & Reporting
- Liaise with procurement, production, logistics, finance, and quality departments for smooth execution of customer orders.
- Prepare sales forecasts, market intelligence reports, and business performance reports.
- Maintain CRM records and customer databases.
- Ensure compliance with company policies and contractual obligations. |