Role Name: Team Manager-Rules, MIS & Analytics (Transaction Monitoring)

Location: Kolkata

Grade: Manager

Experience: 4-8 years

Role Summary

This role focuses on fraud rule strategy, MIS reporting, and advanced analytics within transaction monitoring. The individual will drive rule optimization, fraud detection efficiency, and analytics-based insights, with strong preference for expertise in Falcon Expert and Falcon Case Manager. Knowledge of payment systems and end-to-end transaction lifecycle is highly recommended.

Rules Management & Fraud Analytics

• Perform hands-on rule writing, tuning, and optimization in Falcon and other FRM platforms.
• Analyze fraud trends to design, refine, and enhance detection strategies.
• Drive rules include lifecycle management including creation, testing, deployment, and performance tracking.
• Conduct periodic rule reviews to improve metrics like FPR (False Positive Rate), ADR (Alert Detection Rate), and VDR.
• Leverage data analytics to identify emerging fraud patterns and process gaps.

MIS & Analytics

• Develop and maintain MIS reports, dashboards, and analytics frameworks for fraud monitoring.
• Deliver actionable insights on transaction behavior, fraud patterns, and portfolio trends.
• Provide data-driven recommendations to improve fraud detection efficiency and operational effectiveness.
• Ensure accuracy, timeliness, and consistency in MIS reporting.

Platform Expertise & Implementation

• Work extensively on Falcon (FRM) for rule design and monitoring.
• Utilize Falcon Case Manager (preferred) for alert handling and workflow optimization.
• Support UAT, system enhancements, and new integrations within fraud systems.

Payment Systems Understanding

• Apply knowledge of payment ecosystems (cards, UPI, digital payments, switching systems) to improve fraud controls.
• Monitor fraud trends across credit cards, debit cards, and digital channels.
• Collaborate with networks such as Visa, Mastercard, NPCI on fraud trends and controls.

Stakeholder Management

• Partner with internal teams (business, operations, tech) to drive fraud risk improvements.
• Engage with external partners (Falcon, networks) for best practices and updates.
• Support process improvements and automation initiatives.

Measures of Success

• Improvement in fraud detection metrics (ADR, VDR, TDR)
• Reduction in false positives and operational inefficiencies
• Quality and timeliness of MIS & analytical reporting
• Effectiveness of rule performance and optimization initiatives
• Contribution to automation and process enhancements

Technical Skills & Experience

• Hands-on experience in rule writing and rule management (mandatory)
• Strong experience in MIS reporting and analytics
• Expertise in Falcon (mandatory) and Falcon Case Manager (preferred)
• Good understanding of payment systems and transaction lifecycle
• Proficiency in SAS / SQL for data extraction and analysis
• Advanced skills in Microsoft Excel and dashboarding tools
• Strong analytical and problem-solving capabilities

Preferred Qualifications

• Experience in fraud risk management / transaction monitoring domain
• Exposure to digital payments, cards fraud, and real-time monitoring systems
• Familiarity with automation/RPA and advanced analytics techniques