Key Responsibilities

• Manage and maintain the organization's complete IT infrastructure, ensuring high system availability and performance.
• Design, implement, and periodically review IT policies, cybersecurity policies, and data protection standards.
• Provide efficient IT support to all end users and ensure timely resolution of technical issues.
• Administer servers, operating systems, user accounts, network devices, and enterprise applications.
• Oversee hardware, software, networking, and system troubleshooting activities.
• Maintain IT asset and inventory records, including procurement, warranty, and lifecycle management.
• Identify opportunities for IT modernization, automation, and digital transformation across manufacturing and business operations.
• Evaluate and recommend new technologies, AI tools, and emerging IT solutions to improve organizational efficiency.
• Manage IT vendors, negotiate contracts, and establish procurement SOPs to ensure cost-effective service delivery.
• Develop and monitor Service Level Agreements (SLAs) for internal IT services.
• Prepare, monitor, and control the annual IT budget and optimize IT expenditure.
• Ensure regular system backups, disaster recovery preparedness, and business continuity measures.
• Lead IT projects, coordinate cross-functional implementations, and ensure timely completion.
• Conduct user training programs and enhance digital adoption across departments.
• Mentor and develop the IT team while promoting continuous learning and best practices.

Desired Candidate Profile

• Educational Qualification: B.E./B.Tech in Computer Science, Information Technology, Electronics, Telecommunication, or related discipline. Relevant IT certifications will be an added advantage.
• Experience: 7–10 years of experience in IT Infrastructure, System Administration, Hardware & Networking, Digital Transformation, and IT Operations.
• Strong knowledge of Windows/Linux Server Administration, LAN/WAN, Firewalls, VPN, Wi-Fi, Active Directory, Microsoft 365, and enterprise networking.
• Hands-on experience in cybersecurity, endpoint security, backup solutions, and IT governance.
• Exposure to Artificial Intelligence (AI), Machine Learning (ML), automation tools, and digital transformation initiatives will be preferred.
• Experience in IT budgeting, vendor management, procurement, and asset lifecycle management.
• Excellent troubleshooting, analytical, project management, and problem-solving skills.
• Strong communication and stakeholder management abilities with a customer-centric approach.