Role - Cluster Head - Recovery(GL)

Experience - Min 5 years of experience in MFL/NBFC or small Finance Bank. Strong experience in collections/recovery, Strong knowledge of recovery and collection processes, including NPA and write-off management.

Grade - Asst. Manager /Deputy Manager/Manager

Salary Range - 40,000 to 50,000( Gross )

Educational Qualification - Min Graduation

Job Purpose / Role Summary:

The Cluster Head is responsible for prioritizing visits to high-delinquency locations, monitoring NPA and write-off collections, and ensuring timely reporting to supervisors and business teams. The role includes conducting staff performance reviews, utilizing legal instruments for recovery, maintaining collection data, ensuring effective collection mechanisms, and addressing customer service or complaints efficiently.

Main Accountabilities:

• Cluster Head will prioritize visit to locations with higher delinquency or more critical overdue or as instructed by supervisor in order to expedite collection process.
• Cluster Head will follow up with the Collection Officers on a daily basis regarding visits to NPA/ Write-Off.
• Customers and proceedings of the entire Division. Further, reports on collections will be shared by Him/ her to higher-ups as well as business team.
• Conducting monthly performance reviews of collection staff under him/ her along with the collection mechanism in order to ensure effective and efficient collection in Banking Units.
• Cluster Head will ensure utilization of various legal instruments (e.g.- notice, summon, warrant etc.) by CO-BU or himself/ herself for the purpose of collection.
• Cluster Head will analyze and maintain data of Collection of his/her location and report submission on daily and monthly basis to supervisor or Business as required.
• Customer Service or Complaint Resolution

Thanks & Regards,

Arpita Biswas

Human Resource Department

14^th Floor, Adventz Infinity @5,

BN Block, Sector – V,

Salt Lake City, Kolkata - 700091

Contact- 033 - 66090909, Ext - 7272