Regional Recovery Manager - Wholesale Banking
Role & responsibilities
Portfolio Oversight & Performance Management
- Ensure month-on-month consistency in reducing slippage in NPA cases
- Monitor and drive NPA and write-off recoveries in line with budgeted targets
- Timely SARFAESI /E-AUCTION
- Allocate and monitor portfolio distribution staff-wise
Strategic Execution & Reporting
- Prepare and submit timely reports to internal and external stakeholders, including Audit, Compliance, Finance & Accounts, Strategy, the Board, and Regulatory Authorities
- Support in planning manpower needs and oversee recruitment, training, and performance of staff
- Aligned with Business and understanding the Operations, Product specifications, and cost levers to drive it in the market
Legal & Compliance
- Initiate legal actions on delinquent accounts
- Prepare and review One-Time Settlement (OTS) data for approval and reporting
- Ensure legal data readiness and involvement in legal proceedings as necessary
Operational Leadership
- Empanel and manage recovery agencies, including payout management
- Conduct regular field visits, performance reviews, and implement corrective actions
- Identify process gaps and drive mitigation strategies
Stakeholder Management
- Liaise with cross-functional teams including Business, Legal, IT, HR, Strategy, and Operations
- Address customer complaints and fraud cases, ensuring prompt resolution and reporting
Team Supervision
- Monitor the activities of Collection Managers (CMs)
- Drive staff engagement and ensure alignment with organizational recovery goals
Preferred candidate profile
- Strong knowledge of Managing Stressed Asset recovery strategies and legal frameworks.
- Leadership and team management skills.
- Analytical abilities to assess geographic and demographic recovery trends.
- Proficiency in stakeholder management and interdepartmental coordination.